General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR THE OFFICIAL MAISON-FEVRE.FR E-SHOP

PURPOSE

The purpose of these General Terms and Conditions of Sale is to set out the terms under which MAISON FEVRE sells watch straps and leather goods (hereinafter referred to as "the Product(s)") to its Customers on the Official e-shop (the "Site") www.maison-fevre.fr.

MAISON FEVRE is an entity of Fleurus, a simplified joint-stock company, registered with the Cusset trade and companies register under Siret number 975 920 380, with its registered office at 33 Rue du Léry 03700 Bellerive-Sur-Allier (France); Telephone: +0(4) 15 40 10 30 (Monday to Friday from 9 am to 12 pm and from 2 pm to 4:30 pm - Excluding public holidays); Email bonjour@maison-fevre.fr.

Acceptance of these General Terms and Conditions of Sale ("GTC") implies the Customer's full and unreserved adherence to these GTC, which are accessible at any time on this web page and can be printed and/or saved.

CUSTOMER

The Customer declares to be at least 18 years old and to have the legal capacity (in the sense of articles 1123 et seq. of the Civil Code) or to hold parental authorization allowing them to place an order on the Site.

When placing a first order on the Site, the customer is invited to create an account in the "My account" section. The Customer must complete a form specifying certain mandatory fields so that their Product order can be processed by the MAISON FEVRE team.

The information provided to MAISON FEVRE must be complete, accurate, and updated by the Customer with each order. The Customer can access the "My account" section at any time.

PRODUCTS

The characteristics of the Products are presented on the Site. If the Customer has any questions, they can contact MAISON FEVRE during the week, by phone at +0(4) 70 58 74 59 (Monday to Friday from 9 am to 12 pm and from 2 pm to 4:30 pm - Excluding public holidays) or by email at: bonjour@maison-fevre.fr.

The photographs of the Products are not part of the contractual scope of the GTC. The Customer acknowledges that the photographs of the Products presented on the Site are for indicative purposes only. Indeed, the quality of the photos and the settings of the screen(s) (smartphone, computer, tablet) may alter the overall rendering (brightness and/or colors of the products).

PRICE

The prices displayed on the Site are indicated in euros, all taxes included (T.T.C.) (French VAT applicable on the day of the order), excluding shipping costs which are extra.

Items are invoiced based on the rates in effect at the time the order is registered on the Site.

Shipping costs (including insurance) are indicated before final validation of the order.

Prices may be changed at any time, without prior notice, particularly in the event of changes in tax or economic data.

Promotional offers, privileges, and temporary offers are not cumulative.

ORDERING ON THE SITE

To place an order on the Site, the following steps are necessary:

  • adding one or more Product(s) to the cart;
  • checking, at any time, the Product(s) added to the cart;
  • modifying the items added to the cart;
  • continuing shopping or finalizing the order;
  • order confirmation: for a first order, account creation is necessary or login to the account using personal identifiers (updating personal data if necessary: address, phone, etc.);
  • final verification of order details;
  • choice of delivery method by the carrier;
  • acceptance of the GTC;
  • choice of payment method;
  • payment validation.

Any order will only be validated after payment acceptance. The Product(s) remain the property of MAISON FEVRE until full payment of the price.

MAISON FEVRE reserves the right to refuse, cancel, and terminate orders at any time for legal and/or legitimate reasons.

MAISON FEVRE will also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to any order that does not comply with these GTC, as well as to the payment of a previous order.

In these cases, MAISON FEVRE will inform the Customer by phone or email.

If, despite the vigilance of the MAISON FEVRE team, Products presented on the Site are unavailable, MAISON FEVRE will inform the Customer as soon as possible. In case of payment, the Customer will be offered several solutions, including the possibility of canceling their order and being reimbursed for the entire amount paid.

PAYMENT

The Site offers payment by credit card (Visa, Eurocard/Mastercard) and by Paypal account.

MAISON FEVRE does not accept payment by check. The Customer must use the payment methods offered above.

Sums paid cannot in any case be considered as deposits or down payments.

When the order is finalized, the MAISON FEVRE team confirms the payment by sending the Customer a summary email.

MAISON FEVRE ensures a secure Site with an address starting with "https://".

Payment for purchases is made via the secure platform of our banking provider.

PAYMENT IN INSTALMENTS WITH ALMA

Payment in instalments/deferred payment is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amount

  • Two-time payment (2 times) with a 0.82% fee contribution: only purchases between €50 and €2,000 are eligible for payment with Alma.
  • Three-time payment (3 times) with a 1% fee contribution: only purchases between €50 and €2,000 are eligible for payment with Alma.

Fees

By paying in instalments with Alma, the Customer pays low fees as Maison Fèvre contributes to the costs.

Alma is a remote payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the Civil Code.

Termination

Any termination of the GTC linking the Seller and the customer entails the termination of the GTCU between Alma and the customer.

DELIVERY

MAISON FEVRE delivers its products in Europe.

Depending on the products sent, MAISON FEVRE has selected a bubble envelope or a reinforced quality cardboard box ensuring the maintenance and protection of the Product(s) delivered. To ensure discreet shipping, the MAISON FEVRE brand name does not appear on the package.

Orders are processed from Monday to Friday inclusive, excluding public holidays.

Products are shipped to the delivery address indicated by the Customer when validating their order. Delivery cannot be made to a hotel or a post office box.

MAISON FEVRE cannot be held responsible for consequences due to a shipping delay not attributable to it.

The MAISON FEVRE team pays great attention to the preparation and then the shipment of your order in France and Europe.

The choice of a carrier, which determines its delivery time, is offered below.

From the dispatch of the order, the average delivery times are as follows:

  • Delivery by Colissimo in France: 2 working days.
  • Delivery by Colissimo in Europe: 3 to 5 working days.

MAISON FEVRE offers Colissimo delivery at the Customer's choice:

  • to a parcel relay point of their choice;
  • or "against signature" at the Customer's fixed address (residence or workplace).

If the Customer is absent on the day of delivery:

  • "against signature": the parcel is available for 15 days at the post office;
  • at a Relay point: the parcel is available for 10 days.

After the deadlines mentioned above, the parcel will be returned to MAISON FEVRE. The Customer is invited to contact customer service to request a return of their parcel at their expense.

Promotional offers for free delivery:

When promotional offers for free delivery of limited duration are implemented by Maison Fèvre, these are exclusively for shipments to mainland France and European Union countries. They are not applicable to deliveries to overseas departments and territories, namely: Guadeloupe, Reunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, Wallis and Futuna.

FREE EXPRESS DELIVERY: from 05/26/2026 at 11:15 AM to 05/28/2026 at 12:00 AM.

RECEIPT OF ORDER AND REFUND OR EXCHANGE

Upon receipt of the package, the Customer (or a person authorized by them) must immediately check the condition of the packaging and the delivered Product.

In the event of a damaged package or broken product (crushed, torn, or opened package), the Customer (or the person authorized by them) must imperatively refuse the package and state the reason on the delivery slip.

Failure to comply with the said deadline does not prevent the Customer from seeking an exchange or refund of the Products in case of damage or anomaly of the Product, in the absence of a damaged package, at the time of its delivery. Similarly, the Customer always benefits from their right of withdrawal under the conditions of the "DELIVERY" paragraph below.

RIGHT OF WITHDRAWAL / PRODUCT RETURN

In accordance with the provisions of articles L 221-18 et seq. of the Consumer Code, the Customer may discretionarily renounce their order. To do so, they have a right of withdrawal that they can exercise within a period of 30 days from the date of purchase (60 days during the Christmas holidays).

Delivery costs, applied on the day of purchase, remain at the customer's financial expense and are reimbursed in case of exercise of the right of withdrawal, in accordance with article L221-24 of the Consumer Code. It should be noted that return costs remain at the customer's expense according to article L-221-23 of the Consumer Code. To simplify this process, MAISON FEVRE provides a prepaid return label, the fixed amount of which, identical to the initial delivery costs, is deducted from the total amount.
Example: in case of return, the customer is reimbursed the total price of the returned items in perfect condition and the initial delivery costs, after deducting the cost of the prepaid label provided by MAISON FEVRE via its internet return portal. The total amount reimbursed therefore corresponds to the total price of the items purchased and returned in perfect condition.

The Customer is invited to use our web product return platform for a refund or product exchange request with the possibility of printing a prepaid Colissimo postage label: >> Click here to print your prepaid postage label for the return of your order, with the exception of customers residing in SWITZERLAND or OVERSEAS TERRITORIES for whom customs fees and return costs remain at the Customer's expense according to article L-221-23 of the Consumer Code. Customers residing in Switzerland or Overseas Territories cannot therefore use our web return platform.

Returns are at the Customer's risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, and must be accompanied by the invoice available in the "My account" section, which shows the order references and the Customer's contact details.

Should the Customer fail to comply with these conditions, particularly the return conditions, MAISON FEVRE will not be able to refund the Product(s) concerned or exchange the Product(s) concerned.

If needed, contact our customer service at bonjour@maison-fevre.fr

PRODUCT WARRANTY AND RETURN = 2 YEARS UNDER CONDITIONS

The MAISON FEVRE team pays great attention to the quality of its Products.

The warranty, for a period of 2 years (two years), runs from the day of order validation (purchase date mentioned in the invoice available in the "My account" section).

The warranty naturally covers hidden defects of the Product(s) ordered on the Site.

The Customer may request the application of the hidden defects warranty through a preliminary review of their request. To verify the admissibility of the warranty application, the Customer must state/justify their request by sending an email to bonjour@maison-fevre.fr and must include the following elements as email attachments:

  • one or more photos of the defect found on the product;
  • a copy of the invoice available in the "My account" section.

The absence of one of the above elements will prevent the Client's request from being processed.

The warranty does not apply to the following repairs:

  • defect in use and/or handling of the product that has altered its quality, shape, appearance (e.g., contact with cleaning products);
  • lack of product maintenance that has altered its shine or color (e.g., spraying with a cosmetic product);
  • deterioration due to incorrect handling;
  • intervention on the product by any person not authorized by MAISON FEVRE Customer Service.

If the warranty does not apply and the Client wishes to obtain a repair quote, they are invited to:

  • take one or more photographs of their defective product and send them by email to: bonjour@maison-fevre.fr, specifying their full name, order number from the "My account" section, and providing details about their request;
  • Our MAISON FEVRE team will assess the feasibility of the repair;
  • a response or a quote will be sent to you by email as soon as possible;
  • if you approve the quote (including shipping and return costs), please print and sign it preceded by the handwritten mention "bon pour accord" (approved) then return it by email to bonjour@maison-fevre.fr ;
  • MAISON FEVRE invites the Client to contact customer service at bonjour@maison-fevre.fr or by phone +0(4) 70 58 74 59 (Monday to Friday from 9 am to 12 pm and from 2 pm to 4:30 pm - Excluding public holidays);
  • the Client sends in a package: their signed quote, their return slip, their item and their payment by bank check duly filled out, signed and made out to

MAISON FEVRE at the following address:

MAISON FEVRE
SAV Devis (E-commerce)
BP 22218
03202 VICHY Cedex - FRANCE

Your item will be sent as soon as possible to the postal address specified by the Client in the "My account" section.

Article L 217-16 of the Consumer Code: When the buyer requests the seller, during the commercial guarantee granted at the time of the acquisition or repair of a movable good, a repair covered by the guarantee, any immobilization period of at least 7 days is added to the remaining guarantee period. This period runs from the buyer's request for intervention or the availability of the good for repair, if this availability is subsequent to the request for intervention.

INTELLECTUAL PROPERTY

Trademarks, domain names, products, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the Official MAISON FEVRE store. No transfer of intellectual property rights is made through these General Terms and Conditions of Sale. Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited.

DISPUTE RESOLUTION

The Client may submit any complaint by contacting the company using the following contact details: bonjour@maison-fevre.fr.

In accordance with the provisions of Articles L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that they may resort to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.

In the event of failure of the complaint to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will independently attempt to bring the parties together with a view to reaching an amicable solution.

INTERNET NETWORK LIABILITY

MAISON FEVRE only has an obligation of means for all stages of access to the Site, from the order process to the shipment of the package. MAISON FEVRE cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, including service interruption, external intrusion, the presence of computer viruses, or any event qualified as force majeure, in accordance with law and jurisprudence. The performance of MAISON FEVRE's obligations hereunder is suspended in the event of an unforeseen event or force majeure that prevents its performance. MAISON FEVRE will notify the Client of the occurrence of such an event as soon as possible.

APPLICABLE LAW AND COMPETENT JURISDICTION

These General Terms and Conditions of Sale are governed by French law.

In accordance with consumer law, in the absence of an amicable agreement, all disputes to which these General Terms and Conditions of Sale may give rise, concerning their validity, interpretation, execution, termination, their consequences, and their follow-up, will be submitted to the competent court in accordance with the rules of jurisdiction of common law.

Any dispute must first be subject to an attempt at amicable resolution. In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding multiple defendants or third-party claims.

For any questions, please contact our customer service via our contact form or by phone.