General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR THE OFFICIAL MAISON-FEVRE.FR ONLINE BOUTIQUE

PURPOSE

The purpose of these Terms and Conditions of Sale is to set out the terms and conditions under which MAISON FEVRE sells watch straps and leather goods (hereinafter referred to as “The Product(s)”) to its Customers on the Official e-boutique (the “Site”) www.maison-fevre.fr.

MAISON FEVRE is an entity of the company Fleurus, a simplified joint-stock company, registered with the Cusset Trade and Companies Register under the Siret number 975 920 380 and whose head office is located at 33 Rue du Léry 03700 Bellerive-Sur-Allier (France); Telephone: +0(4) 15 40 10 30 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays); Email bonjour@maison-fevre.fr.

Acceptance of these General Terms and Conditions of Sale (“GTC”) implies the Client’s full and unreserved acceptance of these GTC, which are accessible at any time on this Internet page and may be printed and/or saved.

CUSTOMER

The Customer confirms that he/she is at least 18 years old and has the legal capacity (within the meaning of Articles 1123 et seq. of the Civil Code) or holds parental consent allowing him/her to place an order on the Site.

When placing an initial order on the Site, the customer is invited to create an account in the “My Account” section. The Customer must complete a form specifying certain mandatory fields so that their order for Products can be processed by the MAISON FEVRE team.

The information provided to MAISON FEVRE must be complete, accurate, and updated by the Customer for each order. The Customer can access the “My Account” section at any time.

PRODUCTS

The characteristics of the Products are presented on the Site. If the Customer has any questions, he can contact MAISON FEVRE during business hours, by telephone at Telephone: +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays) or by email at the address: bonjour@maison-fevre.fr .

Photographs of the Products do not fall within the contractual scope of the General Terms and Conditions. The Customer acknowledges that the photographs of the Products displayed on the Site are for informational purposes only. Indeed, the quality of the photos and the settings of the screen(s) (smartphone, computer, tablet) may alter the overall rendering (brightness and/or colors of the products).

PRICE

The prices displayed on the Site are indicated in euros, inclusive of all taxes (TTC) (French VAT applicable on the day of the order), excluding shipping costs offered in addition.

Items are invoiced based on the rates in effect at the time the order is placed on the Site.

Shipping costs (including insurance) are indicated before final confirmation of the order.

Prices may be modified at any time, without prior notice, particularly in the event of changes in tax or economic data.

Promotional offers, privileges, and limited-time offers cannot be combined with each other.

ORDER ON THE SITE

In order to place an order on the Site, the following steps are necessary:

  • adding one or more Product(s) to the basket;
  • verification, at any time, of the Product(s) added to the basket;
  • modification of items added to the cart;
  • continue shopping or complete the order;
  • order confirmation: for a first order, creation of an account is required or connection to the account using personal identifiers (updating personal data if necessary: ​​address, telephone, etc.);
  • final review of the order details;
  • choice of delivery method by the carrier;
  • acceptance of the GTC;
  • choice of payment method;
  • payment validation.

Any order will only be validated after acceptance of payment. The Product(s) remain the property of MAISON FEVRE until full payment of the price.

MAISON FEVRE reserves the right to refuse, cancel and terminate orders at any time for legal and/or legitimate reasons.

MAISON FEVRE will also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to any order not in accordance with these General Terms and Conditions of Sale as well as to the payment of a previous order.

In these cases, MAISON FEVRE will inform the Customer by telephone or by email.

If, despite the vigilance of the MAISON FEVRE team, Products presented on the Site are unavailable, MAISON FEVRE will inform the Customer as soon as possible. In the event of payment, the Customer will be offered several solutions, including the possibility of canceling their order and receiving a full refund of the amounts paid.

PAYMENT

The Site offers payment by credit card (Visa, Eurocard/Mastercard) as well as via Paypal account.

MAISON FEVRE does not accept payment by check. Customers must use one of the payment methods listed above.

The amounts paid cannot under any circumstances be considered as deposits or down payments.

When the order is finalized, the MAISON FEVRE team confirms the payment by sending the Customer a confirmation email.

MAISON FEVRE provides a secure Site with an address beginning with “https://”.

Payment for purchases is made via the secure platform of our banking service provider.

PAY IN SEVERAL INSTALLMENTS WITH ALMA

Payment by installments/deferred payments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Amount of purchases

  • Payment in two installments (2 times) with a contribution of 0.82% of the costs: only purchases between €50 and €2,000 are eligible for payment via Alma.
  • Payment in three installments (3 times) with a 1% contribution to the costs : only purchases between €50 and €2,000 are eligible for payment via Alma.

Costs

By paying in installments with Alma, the Customer pays minimal fee because Maison Fèvre contributes to the costs.

Alma is a payment processing provider and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.

Termination

Any termination of the General Terms and Conditions which bind the Seller and the customer, results in the termination of the General Terms and Conditions between Alma and the customer.

DELIVERY

MAISON FEVRE delivers its products in Europe.

Depending on the products being shipped, MAISON FEVRE has selected a bubble envelope or a high-quality, reinforced cardboard box to ensure the delivery of the product(s) is secure and protected. To ensure the discreetness of the shipment, the MAISON FEVRE brand name does not appear on the package.

Orders are processed Monday to Friday inclusive until 3:45 p.m., excluding public holidays.

Products are shipped to the delivery address provided by the Customer when confirming their order. Delivery cannot be made to hotels or  P.O. boxes.

MAISON FEVRE cannot be held responsible for delivery delays outside of its control.

The MAISON FEVRE team pays great attention to the preparation and delivery of your order in France and Europe.

The choice of a carrier, on which its delivery time depends, is offered to you below.

From the time the order is shipped, the average delivery times are as follows:

  • Delivery by Colissimo in France: 2 working days.
  • Delivery by Colissimo in Europe: 3 to 5 working days.

MAISON FEVRE offers Colissimo delivery at the Customer's choice:

  • at a parcel relay point of their choice;
  • or “counter-signature” at the Client’s fixed address (residence or workplace).

If the Customer is absent on the day of delivery:

  • “counter-signature”: the package is made available for 15 days at the post office;
  • at a Relay point: the package is made available for 10 days.

After the above-mentioned deadlines, the package will be returned to MAISON FEVRE. The Customer is invited to contact customer service to request redelivery at their own expense.

RECEIPT OF ORDER AND REFUND

Upon receipt of the package, the Customer (or a person authorised to receive it on their behalf) must immediately check the condition of the packaging and the Product delivered.

In the event of a damaged package or broken product (crushed, torn or open package), the Customer (or the person authorised by him) must refuse the package and clearly indicate a reason on the receipt slip.

Failure to comply with the said deadline does not hinder the recourse that the Customer may have to obtain the exchange or reimbursement of the Products in the event of damage or anomaly of the Product, provided there is no visible damage to the packaging, at the time of delivery. Likewise, the Customer retains their statutory right of withdrawal, as set out in the section below under "DELIVERY". The delivery costs, applied on the day of purchase, remain the responsibility of the Customer and are therefore non-refundable.

RIGHT OF WITHDRAWAL / PRODUCT RETURN = 30 DAYS

In accordance with the provisions of Articles L 221-18 et seq. of the French Consumer Code, the Customer may cancel their order at their discretion. To do so, they have this statutory right of withdrawal, which they may exercise within 30 days from the date of purchase of their Product. The Customer is invited to use the withdrawal form available in their “Customer Account”, to fill it out and then include it in their package OR to follow the SIMPLIFIED RETURN PROCEDURE by clicking on this link.

Returns are the responsibility of the customer. The Customer should refer to the “My Account” section of the Website. Reminder: Delivery costs, applied on the day of purchase, remain the responsibility of the Customer and are therefore not refunded.

In this case, the Customer must contact customer service at bonjour@maison-fevre.fr to obtain a prepaid return voucher.

Returns are made at the Customer's own risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, and must be accompanied by the invoice available in the "My Account" section where the order references and the Customer's contact details appear.

If the Customer fails to comply with these conditions, in particular the return conditions, MAISON FEVRE will not be able to refund the Product(s) concerned.

PRODUCT WARRANTY AND RETURN = 2 YEARS UNDER CONDITIONS

The MAISON FEVRE team pays great attention to the quality of its products.

The 2-year (two-year) warranty begins on the date the order is confirmed (purchase date mentioned on the invoice available in the "My Account" section).

The guarantee naturally covers latent defects in the Product(s) ordered on the Site.

The Customer may request the application of the latent defects warranty by first examining their request. In order to verify the eligibility of the application of the warranty, the Customer must motivate/justify their request by sending an email to bonjour@maison-fevre.fr by adding the following elements as attachments to the email:

  • one or more photos of the defect observed on the product;
  • the copy of the invoice available in the “My account” section.

Incomplete requests will not be processed.

The warranty does not apply to the following repairs:

  • failure to use and/or use of the product having altered its quality, shape, appearance (e.g.: contact with cleaning products);
  • failure to maintain the product having altered its shine or color (e.g.: spraying of a cosmetic product);
  • deterioration due to improper handling;
  • intervention carried out on the product by any other person not authorised by MAISON FEVRE Customer Service.

If the warranty does not apply and the Customer wishes to obtain a repair quote, he is invited to:

  • take one or more photographs of the defective Product and send them by email to: bonjour@maison-fevre.fr , specifying your surname, first name, order number entered in the “My account” section and providing details of your request;
  • Our MAISON FEVRE team will assess the feasibility of the repair;
  • a response or quote will be sent to you by email as soon as possible;
  • If you accept the quote (including shipping and return costs), please print it and sign it, preceded by the handwritten note “good for agreement” and then return it by email to bonjour@maison-fevre.fr ;
  • MAISON FEVRE invites the Customer to contact customer service at bonjour@maison-fevre.fr or by phone +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays);
  • The Customer returns in a package: his signed quote, his return slip, his article and his payment by bank check duly completed, signed and made out to

MAISON FEVRE at the following address:

 HOUSE FEVRE
After-sales service quote (E-commerce)
 BP 22218
 03202 VICHY Cedex - FRANCE

Your item will be delivered as soon as possible to the postal address specified by the Customer in the “My Account” section.

Article L 217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least 7 days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.

INTELLECTUAL PROPERTY

The trademarks, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Official MAISON FEVRE store. No transfer of intellectual property rights is made through these General Terms and Conditions. Any  reproduction, modification or use of these goods, in whole or in part, for any reason whatsoever is strictly prohibited.

DISPUTE RESOLUTION

The Customer may submit any complaint by contacting the company using the following contact details: bonjour@maison-fevre.fr .

In accordance with the provisions of Articles L. 611-1 to L. 6 16-3 of the Consumer Code, consumers are informed that they may have recourse to a consumer mediator under the conditions set out for in Title I of Book VI of the Consumer Code.

If the complaint request to the Seller's customer service is unsuccessful, or if there is no response within two months, the consumer may submit the dispute to a mediator who will attempt independently to bring the parties together to reach an amicable solution.

INTERNET LIABILITY

MAISON FEVRE is only bound by a best-efforts obligation for all stages of access to the Site, from the order placement to the shipment of the package. MAISON FEVRE cannot be held liable for any inconvenience or damage inherent to the use of the Internet, including service interruptions, external intrusions, the presence of computer viruses, or any event qualified as force majeure, in accordance with applicable laws and case law. The performance of MAISON FEVRE's obligations, under these terms, is suspended in the event of the occurrence of a fortuitous event or force majeure that prevents their execution. MAISON FEVRE will notify the Customer of the occurrence of such an event as soon as reasonably possible.

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sales are governed by French law.

In accordance with consumer law, and failing an amicable agreement, any disputes arising from these General Terms and Conditions, concerning their validity, interpretation, performance, termination, their consequences or aftermath, will be submitted to the competent court in accordance with the rules of jurisdiction of common law.

All disputes must first be submitted to an attempt at amicable resolution. In the absence of an amicable settlement, jurisdiction is granted to the competent French courts, notwithstanding multiple defendants or third-party proceedings.

For any questions, please contact our Customer Service via our contact form or by phone.